Computer Network Support
Our personnel can assist some clients, who don't have their own IT Department, to work with outside vendors for planning and configuring small networks, computer hardware requirements, security and communication protocols to optimize the Momsoftware environment.
Software Installation and Upgrades
Momsoftware is an application written with one of the most powerful graphical computer languages: ProvideX (A product of The Sage Group plc.). As such our software works on any computer platform supported by ProvideX.
We maintain a unique set of programs, help files, and core data files regardless of the network operating system in which it is hosted. There are, however, important configuration differences related to the each specific operating system. These differences are basically related to the way that the operating system interfaces with peripherals (like printers) and the way they assign file access privileges to users and groups.
Our software can be installed in any of the following basic network configurations:
- Peer-to-Peer networks Client/Server networks like Citrix and Microsoft Terminal Server (with the workstations running ProvideX Windex client UNIX systems with workstations running tel net client software (WindX from ProvideX) Momsoftware can also be installed in a stand-alone Microsoft Windows PC as a personal application.
- We provide the CD for installation with a standard wizard procedure to be installed on the server. Upgrades are sent to clients on an annual basis at no cost as specified in the Service & Enhancements Agreement
Assistance with other hardware
Our personnel offer procurement assistance for other peripherals (scanners, meter-readers, and specialized printers), and limited technical support for configuration and connectivity with Momsoftware.