CWS responsibility
1. To
have 24/7 web site for customers to access their balances/payments.
2. To
keep communication lines open with Client through WINDEX.
3. To
maintain programs that gives the customer a picture of their account & history.
4. To
allow customers to pay via Credit Card or Check.
5. To
allow the customer choice of E-billing.
6. To
allow the customer to auto-pay bills.
7. To
Update customer records with payments.
8. To
Update customer records (encrypted) with credit card/check information.
9. To
Create full Cash receipt for customer.
a. Create
complete paperless Audit trail.
b. Update
customers records. (This is the same as is currently done through CH).
c. Create
Deposit posting in Bank reconciliation system.
d. Deposit
the exact amount into Client’s bank automatically.
e. Update
all other pertinent files.
10. Fix
any problem related to net connections or web related programs.
11. If
you can think of anything we missed please ask.
CLIENT’s responsibity
1. Maintain
Client’s internal network.
2. Have
fixed IP address for WINDEX connections.
3. Allow
secure connection between CWS & Client.
4. Any
customers with CREDIT problems will be solved manually.
5. Reset
customer’s security information if customer fails all procedures on the NET
(rare occurrence).
6. Add URL link on Client’s
website for MQ-Ebilling.
In Development:
1. Customer
registration. (Currently being tested).
2. Full
net site programming. (Optional)
3. Any
suggestions.